Orders, Payment, Shipping, Tax

Yes! Please call us 24hrs/day via our toll-free phone number 1-866-518-8899.

We accept Paypal, Visa, Mastercard.

Free shipping is available for all orders over $325. Orders to China do not qualify for free shipping.

We ship from our warehouse in Taiwan via EMS Express mail. Packages reach most destinations within 7-15 days of shipment. Orders are shipped within 2 business days of placement.

We ship internationally to all destinations outside of Taiwan. We cannot ship to Taiwan addresses.

All orders are shipped within 2 business days, excluding holidays. Packages arrive within 7-15 days.

Yes, please enter a different shipping address when placing your order.

Please call us or e-mail us to make changes. Packages not yet sent can be updated with the new address. Packages already in transit cannot be updated.

We do not collect sales tax for international orders. Sales tax for international orders differ from country to country, please check your country’s local laws. If you are notified by your customs office/post office that there is a sales tax that must be paid, you are responsible for paying the tax before receiving the package. Packages returned due to not paying sales tax will be refunded minus shipping fees and a 15% restocking fee.

All Sheng-pu brand products have a 30 day satisfaction guarantee. If you are not satisfied with your purchase, please return them within one month of receipt of your order. Contact us online or by telephone to initiate the return process. Shipping charges for returning packages are to be paid by the customer. Please refer to the “Sales Satisfaction Guarantee” terms for more information.

Packages that are undeliverable (rejected or have invalid address) will be charged a 25% restocking fee. If packages need to be resent due to invalid address or other undeliverable conditions, additional shipping fees will be charged to the customer.

When returning packages, please use original packaging or proper packaging to prevent damage of returned goods. Refunds and returns can only be processed following receipt of returned goods.

We care about your satisfaction with our products and services and offer 30-day money back satisfaction guarantee. For more details, please visit our “Satisfaciton Guarantee policy“.

Product images may be different than actual products received due to light, the brand or resolution of your monitor or personal subjectivity.

Case force-majeure circumstances occur, shortage, wrong pricing and labeling, system failure or attacks, etc., Sheng-Pu Health & Wellness, Inc. reserves the right to accept, change or decline your orders once placed.